Delivery & Returns
Delivery will be made to address provided by you and by the carrier of our choosing.
We will make every effort to deliver your goods as soon as reasonably practicable after receiving your order and payment is made. However, we will not be liable for any loss or damage to you through reasonable or unavoidable delay. Where possible we will inform you of any known delays.
If you refuse delivery or cancel the contract under the Consumer Rights Regulations, we will refund you all payments made for the goods supplied. By exercising your right under the above you must return the goods unopened, in original packing and in good condition.
The goods must be signed for on receipt and where possible checked for completion and condition. If you are unable to check the package please sign for them as unchecked and contact us as soon as possible if there is an issue.
We are unable to accept returns in the following circumstances:
- Where the goods have been open or tampered with
- Goods that are personalised or ordered specifically for the customer’s individual requirements
Under the Consumer Rights Regulations you have the right to cancel the contract up to 14 days after you have received the goods. In these circumstances the goods must be returned to us and you will be responsible for that cost unless the goods are faulty.
In the circumstances outlined in the paragraph above we must receive the goods within 14 days of your notice to cancel, and you will be refunded within 14 days of the goods being received by us.
If you are eligible for a refund it will be made using the card details you used for the purchase. It is your responsibility to notify us of any changes. Refunds can take up to 14 days to process.
We will provide a refund or replacement where the goods are faulty. We must be notified of damaged or faulty goods within 14 days of receipt. We may require the goods to be returned to us and will contact you in those circumstances.
As identified above it is your responsibility to check the goods on delivery. We will not accept any claims for breakages or shortages unless they are stated on the carrier’s documentation or where it has been noted that the goods were unchecked at the time. We must have notification of these matters within 14 days of delivery. We may require the goods to be returned to us. Once we are satisfied with the claim, we will either replace the damaged goods and return to you at our expense or provide a refund.
Where the wrong goods have been delivered or an item is no longer required, we must be notified within 14 days of delivery. The goods must be returned to us and in the latter case at your expense and must be received within 14 days of the notice.
We will either replace with the correct goods or refund the payment as appropriate.